Telephone operator services

Tender description

L and Q Housing Trust require a service provider to deliver an out of hours customer services offering for all residents who require resolution to an emergency situation. In analysing routes to market L and Q has considered a number of potential frameworks and have chosen to conduct this procurement using the OJEU open procedure in due course. L and Q expect to conduct this procurement between April 2019 and the close of August 2019 with the intention of go live of the service by mid-October 2019. L and Q envisage letting a 3 year contract with a single service provider with the possibility of 2 single year extensions. L and Q envisages in the region of 70 000 out of hours contacts per annum with customers that a future service provider would be expected to manage on L and Q's behalf. L and Q invites expressions of interest in the opportunity ahead of publication of a Contract Notice and a potential pre-market engagement session. If you would like to participate please e-mail Danny Carragher at dcarragher@lqgroup.org.uk for the provision of additional information in due course. L and Q Housing Trust require a service provider to deliver an out of hours customer services offering for all residents who require resolution to an emergency situation. In analysing routes to market L and Q has considered a number of potential frameworks and have chosen to conduct this procurement using the OJEU Open procedure in due course. L and Q expect to conduct this procurement between April 2019 and the close of August 2019 with the intention of go live of the service by mid-October 2019. L and Q envisage letting a 3 year contract with a single service provider with the possibility of 2 single year extensions. L and Q envisages in the region of 70 000 out of hours contacts per annum with customers that a future service provider would be expected to manage on L and Q's behalf. L and Q invites expressions of interest in the opportunity ahead of publication of a Contract Notice and a potential pre-market engagement session. If you would like to participate please e-mail Danny Carragher at dcarragher@lqgroup.org.uk for the provision of additional information in due course.