IT Support

Tender description

The City Council is a local authority providing a number of services in the Parish of Truro. The fundamental purpose of the contract is for the provider to keep our IT systems working. The IT employed by the City Council is "traditional" with two servers and currently twenty two desktop and laptop computers. The Council uses Office 365 software. The replacement policy of the council has been laptop and desktops replaced each three years and the server each five years. The City Council is expanding its work and it is anticipated the number of laptops and desktops will increase during the period of the contract The City Council does not employ anyone with specialist IT knowledge and therefore relies on its support provider for technical advice and solutions. The location of the computers is currently in the Truro Library, Pydar Street , Truro and the Tourist Information Centre in Boscawen Street, Truro. During the period of the contract it is anticipated that the network in the Truro Library will move to our permanent location at the Municipal Offices, Boscawen Street, Truro. We currently have fibre broadband connections and there are no plans to change this arrangement. In terms of software the core programmes are Microsoft office 365. We also have sage line 200, mapping software from Pear Technology, and Rendezvous from NFS Technology all of which are on separate support agreements. The tenderer is required to price the support of the following items: - • Server • PC • Laptop • Router/Firewall • Smartphone/ Tablet The tender period is initially for three years which may be extended by the Council for a further two years.