Financial and insurance services

Tender description

Framework for the provision of electronic payment services. The framework will be available to access for all current and future members of the Northern Housing Consortium. Further information on who can access the Framework is available at this link. https://consortiumprocurement.org.uk/framework-agreements/who-can-access/ The framework will seek to appoint 1 supply partner to each of the 7 lots, and members will call-off their preferred lots by way of a Request for Quotation (RFQ). The supply partner will capture and consolidate, transfer payments and provide management information to and from members own customers through multiple established payment network providers and other payment solution providers. In addition, the supply partner will supply and facilitate the provision of plastic electronic payment cards incorporating a magnetic stripe/barcode, and paper letters/bills with a printed barcode for and on behalf of NHC members to their customers. Supply partners should also have capacity to offer the above provisions in a digital format e.g. Applications for use on mobile telephone or tablet. The supplier will provide customer payment card. Which are a plastic card, credit card shaped card, printed or embossed with the person’s name and a unique customer identification number. Generally, these cards are bespoke by payment scheme i.e. rent payments, Council tax payments, etc. This can be used at participating kiosks e.g. supermarkets, local stores, etc. or mobile or doorstep by an employee of the member organisation. The supplier will provide the member with a unique barcode, which is generated for any transaction to be able to trace a single payment. The barcode maybe issued to a customer on an invoice or letter requesting payment. The customer will make the payment at an acceptable pay point, where the barcode is scanned and the payment can then be tracked through the system. Included in this lot are QR codes. Barcodes and QR codes may be generated by digital means, on a mobile phone or tablet application. Suppliers on this lot will provide the member organisations with the ability to take payments from customers on their own debit or credit cards, in person or over the telephone. The payments should be identifiable and traceable. Card payments should also be able to be made utilising payment apps such as Apple Pay, Samsung Pay, Android Pay, etc. The supplier will enable members to set up and manage their customers direct debit transactions. They should be able to trace the payment status via the manage information system detailed in the general specification. Direct debits can be requested online and via telephone (in line with PCI compliance) by customers, or members on behalf of customers. Suppliers will provide the members with the ability to process payments online through their own website, application or payment portal. The website will need to be able to interface with the supply partners management information platform or portal, in order for payments to traced. The supplier will provide the member with a standalone platform or portal to consolidate their various payment methods in one place. The platform should be able to interface with other platform or management information systems, including those of other supply partners on other lots to ensure that the member organisation is able to consolidate all of their various payments in one place.