Higher education services

Tender description

The requirement is for an online academic writing and literacy support service. The service should be equitably available to all Ulster students and will allow students to avail of both synchronous and asynchronous academic writing and literacy support. The service must connect students with adequately trained support providers to give Ulster confidence that the service is suitable for a UK Higher Education context. A quality assurance process must be in place to ensure that service levels are consistent and maintained. Technically, the service must be a proven hosted and managed solution in a scalable environment with the ability to enhance capacity when necessary. The system must be integrated with existing VLE systems in the University, currently Blackboard Learn. The service should be capable of integrating, through standards based methods, with other VLE solutions. The requirement is for an online academic writing and literacy support service. The service should be equitably available to all Ulster students and will allow students to avail of both synchronous and asynchronous academic writing and literacy support. The service must connect students with adequately trained support providers to give Ulster confidence that the service is suitable for a UK Higher Education context. A quality assurance process must be in place to ensure that service levels are consistent and maintained. Technically, the service must be a proven hosted and managed solution in a scalable environment with the ability to enhance capacity when necessary. The system must be integrated with existing VLE systems in the University, currently Blackboard Learn. The service should be capable of integrating, through standards based methods, with other VLE solutions.