Digital Transformation Progammes Engagement

Tender description

Westminster City Council and the Royal Borough of Kensington & Chelsea are looking to work with potential technology partners in order to transform their digital service offering to customers and businesses. As part of the Digital Transformation programmes of work, we aim to develop a platform that encompasses a range of technologies including a web portal and e-marketplace which supports the bi-borough personalisation agenda. This will enable us to manage demand effectively, and give our customers - including service users, families, carers, support networks and those with accessibility needs - a flexible and intuitive path to access the services they need to help maintain their independence. Our customers expect to be able to access information and advice, conduct self-assessments, request and buy services/products, using the device of their choice. This element is key, as many customers will prefer to self-serve, in addition to this we will maintain accessibility for our most vulnerable service users. We would be grateful to hear back from you regarding any interest in engaging with the Bi-Borough in this process. If you have previously engaged with us around this work, there is no requirement for you to respond as we have documented your interest. To register your interest please email your contact details to lholland@westminster.gov.uk by Monday 8th April 2019. Please note: This notice is not a call for competition. For avoidance of doubt, this does not formally signify the beginning of a procurement exercise and does not constitute any commitment by the councils to undertake any procurement exercise.