Computer-related management services

Tender description

RCH are looking to procure a suitably experienced and competent company to undertake managed services and unified communications. River Clyde Homes is a “not for profit” affordable housing provider that owns and manages over 5 800 homes and provides factoring services to a further 2 200 homes in the Inverclyde area. We hold the Investor's In People Gold standard, and employ over 250 members of staff, including 58 specialist trades operatives. RCH require to procure an experienced and competent contractor to undertake managed services and unified communications. As part of this tender RCH are seeking a managed services supplier who has the capability to provide: — colocation and managed services, — DRaaS, — network connectivity, — administration of the above, — monitoring, — reporting. For Unified Communications services include: — solution design for the implementation of an Online Communication Solution as RCH’s UC and telephone solution. Implementation of said Online Communication Solution UC services for all RCH users including desk and mobile devices, — provision of PSTN breakout for all RCH users to make and receive telephone calls, — porting of RCH’s existing geographic and non-geographic numbers to the PSTN breakout service, — exchange line and dialled minutes services to deliver the PSTN calls, — provision of an omnichannel contact centre which and as a minimum includes inbound and outbound telephony, email, text messaging (SMS), web chat and social media (minimum of Facebook and Twitter public posts and direct messages) solution needs to integrate with RCH Voice Recording solution (Liquid Voice), — workforce management solution, — mobile devices, SIM card rental, billing management and calls including porting of RCH’s mobile numbers to the solution, — ability to manage mobile device configuration and security.