Business Process Improvement Exercise copy

Tender description

Why the Work is Being Done The Consumer Council wants to ensure it is delivering value for money while maintaining its commitments on public spending to The Executive. We want a technology based solution to help manage our business projects to improve accuracy, effectiveness and overall efficiency. The technology based solution will be a workflow system. It will likely include task management and reporting functions and the ability to allocate projects and pieces of work to multiple members of staff. The work will be in the discovery phase and dependent on the outcome, the supplier may be awarded subsequent alpha and beta phases. Problem to Be Solved We are a public sector organisation required to deliver a forward work programme (FWP) with around 50 staff members. We need to be flexible and adaptable with limited resources, and where possible, streamline and improve our current business procedures. In order to develop this further, The Consumer Council is seeking a supplier to initially undertake a discovery phase review to identify the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business effectiveness. The supplier will assess future requirements in order to provide a number of technical options in delivering our FWP. Who Are the Users Staff – CEO, Directors, Management, Administrative and Operational/Frontline. Early Market Engagement There was limited pre-market engagement in order to get a basic understanding of the market and the options that are available. No work has been commissioned. Work Already Done Not applicable. Existing Team The supplier will be working with the Chief Executive Officer who will have oversight and overall responsibility for the development of this bespoke project. There may be a transfer of day to day responsibilities during the mobilisation phase of the new contract. Current Phase Discovery Work Location It is anticipated that the successful bidder will be able to work from their own location. Working Arrangments There will be a project initiation meeting at the commencement of the contract to ensure there is a clear understanding of contract requirements (The Consumer Council will contact the supplier to arrange). Throughout the duration of the project, the supplier will need to provide regular updates e.g. fortnightly, via email or telephone to the project lead contact details will be provided on award of contract. Security Clearance Additional T&Cs Skills & Experience Demonstrable experience of design and development of technical solutions to meet business needs Demonstrable experience of working closely with NICS and wider public sector delivering software projects, customer relationship involvement and skills enhancement. Experience and knowledge and understanding of implementing security within the public sector NICS Enterprise Shared Services infrastructure. ISO 27001 information security management System (ISMS) certified. Ability to provide technology teams with guidance in terms of application solutions/architecture Demonstrable experience and understanding of business analysis Demonstrable experience and understanding of digital communication and engagement Demonstrable experience and understanding of desktop application development Demonstrable experience and understanding of database development Web application development and front-end web application development Knowledge and expertise in data protection including GDPR and implications for software development. Nice to Haves Ability to provide end user training and service desk support. Have experience of successful delivery of Discovery within an organisation undertaking a complex transformation programme. Have experience of leading Discovery projects of a similar nature. Ability load and performance testing No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology How the approach or solution meets user needs How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Team structure Value for money Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Take responsibility for their work Can work with clients with low technical expertise Challenge the status quo Approach to decision making Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Capped time and materials Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £15,000 including vat.