IT Service Transition, Management, Delivery and Digital Commercial Specialist Support

Tender description

Why the Work is Being Done In line with wider HE strategy to bring capability in-house, ITD wishes to move away from its current technology focused contractual arrangements with its IT service providers, to a ‘lines of service’ approach. Our objective is to implement a new partnering approach by having a ‘strategic’ partner(s) client-side providing both technical support and capability building, and a number of specialist ‘delivery’ partners on a call-off contractual basis. There is a significant amount of work to do over the next 8-months to continue the contract design, procurement, and transition to new service arrangements. Problem to Be Solved Support transition of various SIAM Tower Model contracts to new dis-aggregated services against an aggressive delivery timescale. Who Are the Users As a user of IT corporate services, improvements are expected in: • Service Desk • Service Management e.g. self service • Applications packaging, migration and decommissioning services • Solution and technical architecture support • Technical Engineering support • Workplace services • Data insight work through better data analysis/exploration tools Early Market Engagement None to date Work Already Done Service Desk and Service Now implementation work packages are at the early stages of procurement. Existing Team Small internal HE team. This contract needs to continue the work already commenced and support the existing IT Directorate Strategy & Commercial function. The supplier will be responsible for providing service transition, service management, delivery management and digital commercial capability. This capability will be require engagement and collaboration with SRO (Technology Strategy & Commercial Director), the IT PMO, commercial function, IT Service Operations and a range of third party suppliers Current Phase Not started Work Location Highways England, The Cube,199 Wharfside Street, Birmingham, B1 1RN Working Arrangments The supplier will be required to work collaboratively which means working on site (at least 3 days per week to allow sufficient stakeholder engagement and support). Supplier costs must be inclusive of all expenses. Travel and Expenses will be paid at the normal Highways England Policy. The supplier is expected to stand up a team made up of the specialist skills required (service transition, service management, delivery management, digital commercial capabilities) to deliver the outcomes (as outlined in the summary of work) Security Clearance Baseline Additional T&Cs Highways England will use the standard Digital Outcomes and Specialists contract. Skills & Experience Deliver complex IT service transition projects/contracts within large complex environments against aggressive timescales, whilst overseeing disaggregation from legacy suppliers Overall planning for service transitions, co-ordinate resources for delivery of a migration of existing tower contracts to a new agile partnering contract with minimum disruption of IT services Delivery of IT service management capability as well as ensuring effective business relations are maintained across both IT and wider organisational teams as services are transitioned to new suppliers Delivery management capability for effective delivery of complex, high risk services Strong communications skills to support the effective delivery of the new services and business engagement with large numbers of end user’s Demonstrate experience of digital/technology commercial partnering and development of these through contracts and/or frameworks Nice to Haves Experience in skills and knowledge transfer of service transition, service management, delivery management and digital commercial skills Account management to new supplier’s. Have demonstrable experience of matrix-managing a multi-disciplinary programme team within the last 12 months No. of Suppliers to Evaluate 4 Proposal Criteria Team members and experience Team Structure Mobilise team Flexible resources Approach and methodology Value for money Cultural Fit Criteria Function effectively and collaborate in a multi-supplier environment Working successfully in complex public-sector organisations Approach to proactive issue management, problem resolution and improving ways of working Share knowledge and experience with other teams Payment Approach Capped time and materials Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers Budget range the total cost for service transition, service management, delivery management and digital commercial capability to be in the following range for 8 months (april 19 to december 19) £400,000 - £600,000, based upon benchmarked costs at sfia levels 4 & 5.