18 105 Whole family domestic abuse service

Tender description

Cheshire East Council Commissioners are seeking to enable a Whole Family Domestic Abuse Service through a 'Hub and Spoke' model to coordinate support for Children, Young People and Adults across Cheshire East. The service will 'contribute' to a single point of contact for services and will coordinate and improve access to local support, building and promoting existing community assets. The Provider will be required to take a strong partnership approach building on existing assets in Cheshire East. The core purpose of the Whole Family Domestic Abuse Service is to be a key partner in the provision of a single, clear point of contact (Hub) for service users in Cheshire East while improving sustainable community based access (Spokes). This service will offer a medium risk community based service, as defined by the use of SafeLives DASH Risk Checklist. This will include: • 24/7 single point of access (Cheshire East Domestic Abuse Hub) to information, consultation and referral for communities and professionals - Co-delivered with the IDVA service during office hours • Accessible support bases in Crewe/Macclesfield and further outreach via the Cheshire East Connected Community Hubs • One to one, group support and recovery for those who are harmed • Programmes and support for those who harm others • Supply, co-ordinate, manage accommodation and housing • Multi-agency work, particularly in respect of Adult and Child Safeguarding processes and services responding to complicating factors e.g. Substance Misuse Service • Participation in preventative measures, such as awareness campaigns, training and educational work • Co-production with people who use the service to seek continual service improvement throughout the life of the contract