Postal and telecommunications services

Tender description

The Contracting Entity intends to procure a single framework agreement for the provision of Non Geographic Telephony Services. It is proposed that the Contract will include (non-exhaustive list — high level scope): Routing of Non Geographic Numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). Ability to route equivalent geographic numbers in the same routing manner as the parent NGN numbers. The ability to route to different terminating numbers using the following call distribution methods. The Contracting Entity intends to procure a single framework agreement for the provision of Non Geographic Telephony Services. It is proposed that the Contract will include (non-exhaustive list — high level scope): Routing of Non Geographic Numbers (NGN numbers) to ESB designated termination numbers (NGN numbers: 1800, 1850, 1890, 0818 and any other or future NGN number types available). Ability to route equivalent geographic numbers in the same routing manner as the parent NGN numbers. The ability to route to different terminating numbers using the following call distribution methods: — percentage routing, — random distribution, — sequential number lists. Access to a secure on-line portal providing the ability to modify the service such as: — change traffic routing dynamically on an ad hoc basis, — set up time and date schedules for traffic routing, change destinations for maintenance and fault and exception handling, — CLI (calling line identification) information must be provided on all calls to the termination destinations, unless this information is blocked by the caller, — detailed call reporting, real time and historical for each NGN number. Call reports should be available in .xlsx, .csv and PDF formats, — comprehensive billing information to enable ESB manage costs.