IT services: consulting, software development, Internet and support

Tender description

The Contracting Entity is undertaking a competitive tender process to establish a single supplier framework agreement for the provision of a full managed service to support Ervia’s recently deployed Symantec Data Leakage Prevention (DLP) solution. It is the intention to appoint a single service provider to support the delivery of the following services: The solution covers data leaving Ervia’s systems and networks over web, email, removable media and printing, along with data-at-rest. Services required include: 1) Incident monitoring, triage and reporting; 2) SME Expertise and configuration of new rules; 3) Performance monitoring. The Symantec DLP solution will have already been implemented and initial DLP rules/business policies configured and fully operational when the Managed Service tenderer is chosen. Business policies may be in “monitor only” mode or “response” mode. (As per PQQ document) The Contracting Entity is undertaking a competitive tender process to establish a single supplier framework agreement for the provision of a full managed service to support Ervia’s recently Deployed Symantec Data Leakage Prevention (DLP) solution. (As per PQQ Doc).