Digital Policing Portfolio Business Analysis Support Services

Tender description

Why the Work is Being Done The Association of Police and Crime Commissioners and the National Police Chiefs’ Council (NPCC) are working with police leaders to transform policing by 2025. The Digital Policing Portfolio (DPP) was set-up by the NPCC to deliver the ‘Digital Policing’ strand of the Policing Vision 2025, with the aim of supporting forces to respond and adapt to the increasingly digitalised world we live in. The DPP is seeking to procure business analysis (BA) services to provide general support to the portfolio and support for national rollout of DPP products and services. Problem to Be Solved The DPP requires support for the design, delivery and deployment of DPP products and services into police forces nationally. This is key to delivering the 2025 vision for policing and providing the public with a nationally consistent, digitally advanced and high quality service. Who Are the Users As the DPP Director, I require services to assist in the design, development and delivery of various projects under the portfolio, to ensure we can meet our goals and deliver the 2025 vision for national policing. As a Police force, we require support in adopting new digital services so that we can be proficient in their use and provide the public with a high quality service. As the DPP Deployment team, we require BA support to accelerate deployment of new digital services into forces who are at varying levels of maturity in reference to their digital adoption and business readiness. Early Market Engagement Work Already Done The supplier will be required to join a portfolio which is in various stages of design, development and delivery. Primarily, the supplier is anticipated to support the national rollout of Single Online Home (SOH) into police forces through providing BA services such as process mapping, process improvements and benefits identification. Existing Team The DPP is a mixed economy which includes secondees from police forces, fixed-term contractors and other suppliers. The supplier will be required to mobilise at pace while working collaboratively, effectively and appropriately in this environment. Current Phase Not applicable Work Location London Working Arrangments The supplier is primarily expected to work at the DPP offices located in London Victoria, however, it is envisaged that supplier staff supporting transition will be required to travel to police forces to ensure a comprehensive transition service is delivered. Security Clearance Minimum security clearance for all staff is BPSS. Where force engagement is required, SC will be necessary. Additionally, some forces may require specific individual clearances (e.g. NPPV2, NPPV3). It is preferred that the supplier has these, however if not, the DPP will support the supplier in attaining the necessary clearance. Additional T&Cs All expenses must be pre-agreed and must comply with the Sussex Police Travel and Subsistence Policy. All vendors must provide sufficient guarantees to meet the requirements of GDPR. Further information website: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ The Buyer is receiving government funding to support this programme and may require the Supplier to assist it to comply with the funding terms in regards to matters such as reporting. The specific requirements will be included within the Call-Off Contract. Skills & Experience Have demonstrable experience of providing BA services responsible for process mapping of "as-is" and "to-be" business architectures for police/law enforcement clients within the last 24 months, utilising BPMA language. Have demonstrable experience of providing BA services responsible for benefits identification for police/law enforcement clients within the last 24 months. Have demonstrable experience of providing BA services responsible for information and data modelling for police/law enforcement clients within the last 24 months. Have demonstrable experience of working with police/law enforcement clients to ensure future outcomes are aligned with service vision and business strategy within the last 24 months. Have demonstrable experience of effective stakeholder engagement and facilitation in the police/law enforcement sector to support decision making and ensure buy-in. Have demonstrable experience of providing BA services responsible for supporting successful deployment and adoption of complex digital technology solutions and products to police/law enforcement clients within the last 24 months. Have demonstrable experience of successfully working collaboratively in a mixed client/supplier environment, including integrated delivery, knowledge transfer and skills transfer. Ability to provision and mobilise up to 15 BA's with required security clearances by June 2019, allowing scalability of BA's to accommodate new requirements and/or changes within the delivery pipeline. Nice to Haves Have a deep knowledge of police force processes / current capabilities and a good understanding of the related complexities of process change / improvement. Have demonstrable experience of creating and updating end-to-end user journeys, using evidence and user research findings to create easy to use services from complex policy. No. of Suppliers to Evaluate 3 Proposal Criteria Stakeholder engagement and facilitation Experience in process mapping, process improvement and benefits identification Business analysis approach and methodology Ability to meet project timescales Previous experience and references Value add and supplier innovation Cultural Fit Criteria Working collaboratively in a mixed client/supplier environment Approach to skills transfer and knowledge share to enable transition and handover to BAU Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range