DELTA Technical Support and Development of the application

Tender description

Why the Work is Being Done DELTA is a new online system developed by the Ministry of Housing, Communities and Local Government (MHCLG) to improve the processes and systems for data collection and and grant administration. The successful supplier shall also be responsible for other responsibilities, including common modules such as the payment module and common security service module, MI and form design as required. The service is anticipated to start from end of January 2019 subject to confirmation of go live of the Delta application. Problem to Be Solved Technical Support service for the Delta application, which includes the following (which is not an exhaustive list) - fix all technical issues raised e.g. incident and defect resolution and change management. Who Are the Users Primarily MHCLG Staff and Local Government Staff. However Delta can be used by any organisation depending on departmental need. Early Market Engagement No early market engagement has so far taken place for this requirement. Work Already Done Please note that development of the Delta application comprised of two stages. Stage 1) Is complete and delivered a data collection capability which went live in July 2017. Stage 2 will build on stage 1 and deliver a grant administration and payment process. This is currently in the testing phase (Beta) and is due to go live at the end of January 2019 subject to MHCLG confirmation and approval. Existing Team MHCLG Digital Delivery team for Product Management, Service Management and Supplier Management. Key MHCLG business users. Current Phase Live Work Location Contract is with MHCLG and key MHCLG staff managing this digital service shall be based in 2 Marsham Street, in London. It is possible that some of this work can be carried out off shore. However, what can be delivered off shore is subject to agreement with MHCLG. Working Arrangments We would like to work collaboratively with the successful supplier. As a result, we would expect the successful supplier to be on site at MHCLG office as required. However, this can be agreed with the successful supplier at the appropriate time. Security Clearance All staff administering the Delta application must be SC cleared. In terms of staff location, MHCLG prefer staff to be UK Based. However, MHCLG shall consider whether some of this work can be off shored. Further discussions shall take place with the successful supplier at the appropriate time. Additional T&Cs 1). All materials/outputs derived from the contract shall be the property of MHCLG. 2). GDPR requirements shall be discussed and agreed with the preferred supplier at the appropriate time. Skills & Experience Have and provide details of their experience with the MarkLogic server platform. Provide details of their experience in using Orbeon Forms Provide evidence of their experience in using Jaspersoft reporting Provide details of their experience in developing and using Xquery Provide details of their experience in developing JAVA Provide details of how they have delivered services in a proven agile working way Provide details of how suppliers have delivered to GDS Service Standards Experience of working with Central and Local Government Experience of working with and developing grant payment processes and developing digital services. Nice to Haves No. of Suppliers to Evaluate 4 Proposal Criteria Approach and methodology Team structure Value for money How the approach or solution suits user and Business needs Cultural Fit Criteria Take responsibility for their work Share knowledge, expertise and experience with other team members Build collaborative working relationships with users and customers Work as one team with our organisation, local government and other suppliers How to work with and challenge stakeholders and users Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range budget range for this requirement is between £6,000 to £8,500 for the monthly service. this equates to a range between £144,000 to £204,000 over the lifetime of the contract. the development budget over two years is not expected to exceed £80,000. however, at present, there is no development pipeline in place to develop the delta application. further discussions shall take place with the successful supplier.