Survey services

Tender description

The services comprise of an on-going programme of national concessionary travel scheme and young persons scheme on-board entitlement card verification and service monitoring surveys. These surveys involve boarding a pre-defined sample of bus services, recording details of the service, verifying the existence of and details of travel cards of passengers claiming concessionary fares, and interviewing these passengers. The surveys also provide an opportunity to monitor the operation of on-bus hardware and the cards themselves. Transport Scotland on behalf of the Scottish Ministers has identified the requirement to appoint a suitably experienced economic operator (a “Contractor/Supplier/Consultant”) to conduct surveys for a pre-determined sample of bus services. The economic operator is required to identify the following (including but not limited to): — trip making, — traffic movements, — journey details, — road and public transport user attitudes, and — demographic information. These surveys will be carried out on-board various bus services at different locations. Contractor staff must use technology and employ equipment such as scanners or tablets to allow direct transcription and download of survey data, ensuring accuracy. Data collected shall be recorded electronically on a set of pre-defined forms. An incident log is used to note any irregular activity on buses surveyed. All relevant cardholders should be interviewed. The standard survey programme is made up of a 4 weekly selection prescribed and supplied by Transport Scotland. It is intended that the contract will last for 3 years, with a potential of extension by a further 1 year. Transport Scotland will manage the proposed procurement process for this contract on behalf of the Scottish Ministers. In the event of the contract award, the Contract will be entered into between the Scottish Ministers and the successful tenderer.