Provision of Payroll Services for HR

Tender description

NEL Commissioning Support Unit (NEL CSU) is seeking an experienced professional Payroll services for its customers. The requirement is to provide end to end payroll and associate services including HR transactions for 15 NHS Clinical Commissioning Groups (CCGs) that will reduce further to 11 CCGs with effect from 1st July 2018. The supplier should have current payroll experience of working with CCGs ideally with a strong operational base within London thus allowing for adequate contract support. The contract is for a fixed period for one year only. The contract will commence on 1st April 2018 and end on 31st March 2019. The scope of the service required is to undertake HR and payroll inputting on ESR (Electronic Staff Record) and to have an excellent understanding of NHS terms and conditions including knowledge of Officer Holder set up on ESR. The provider should have in depth understanding of NHS Pensions and GP SOLO schemes. In support of the service to be delivered the supplier will use the following application software: • ESR (Electronic Staff Records) • NHS Pensions On Line Initial high-level requirements that have been identified include the following: • Seamless interface and integration with NHS-mandated providers and their associated systems (Electronic staff record, NHS Pensions agency, etc) to ensure accurate and timely payment of remuneration to all eligible staff and office holders on CCG payroll. • Accuracy is achieved in all payments • Ongoing changes in circumstances are reflected in payroll records as appropriate and in a timely manner • Payments and associated payroll and HR administration are carried out professionally and to a maximum level of accuracy, and queries either from the Client or individual member of staff are dealt with satisfactorily and in a timely manner. • Robust system stability, data security, controlled access, data backup and disaster recovery processes and procedures; • Project management during contract mobilisation, which shall parallel process prior to full operational launch; • Remote help-desk support and initial on-site training for HR staff • Structured management reviews for the continuous improvement and refinement of the support service; • The supplier shall ensure that their staff involved in the processing of assignments are fully aware of all conditions of service and statutory legislation requirements and ensure that they are rigidly applied. • The Client's payroll will be processed in accordance with timetables agreed between NEL CSU and the supplier each year. Please see attached detail Payroll Specification document. Please note that TUPE is applicable for this. Please TUPE information attached.