IT services: consulting, software development, Internet and support

Tender description

Provision of Information Technology (IT) Managed Services, conducted in accordance with the Negotiated Procedure with prior call for competition under the Utilities Contract Regulations 2016. An Information Technology Managed Service to replace an existing contract which is reaching its conclusion. Magnox requires a fully managed IT Service to include the following areas of service: — Service Desk, Incident Management and Problem Management Service, — End User Catalogue and Procurement Service, — Desktop Systems Service, — Server Systems Service, — Data Network Systems Service, — Voice Network Systems Service, — Asset Lifecycle Management Service, — Secure RAS, Internet Access and Mobile Service, — Applications Service, — Videoconferencing Service, — Technical Design and Architecture Service, — Data Storage Service, — IT Security Service, — Availability and Service Continuity Service, — Testing and Acceptance Service, — Projects Service.