Integrated Urgent Care Services for Kent & Medway

Tender description

The Integrated Urgent Care 111/CAS service is free to call through NHS 111 and is available 24 hours a day, 7 days a week, 365 days a year (including leap days) to respond to the population of Kent and Medway with a personalised contact and clinical assessment service for patients who: • Need medical help fast, but it's not a 999 emergency; • Don't know who to call for medical help; • Are unsure if they need to go to A&E or another NHS Urgent Care service; • Need health information or reassurance about what to do next; or • Require continuity of care when in hours GP services are closed The 111/CAS service includes a clinical assessment service to 'consult and complete' and to provide advice to Healthcare professionals. It must meet the national Integrated Urgent Care specification. The combined Face-to-Face services forming part of the Integrated Urgent Care service include: a. 4 Local Urgent Treatment Centre(s) (UTC) b. Out-of-Hours Face-to-Face service (previously known as GP Out-of-Hours service) The Provider of the UTC/Out-of-Hours Face-to-Face service will be expected to deliver an integrated working model of four Urgent Treatment Centres across North Kent and Medway and a GP Out of Hours service (base and home visiting). Make innovative use of the clinical workforce across the local system. Intrinsically linked to the NHS 111/CAS service, and accept direct bookings from the CAS. A key service in delivering unscheduled urgent care. It must meet Urgent Treatment Centre Principles and Standards. Clinical workforce and system interoperability are key to ensuring resilience and flexing across the STP in times of peak demand and winter pressures. Reconciliation of capacity management across the Kent and Medway STP footprint is therefore a critical requirement across all health care services. The procurement documents are available for unrestricted and full direct access, free of charge, at https://ardengemcsu.bravosolution.co.uk/web/login.html PQQ_471