C11383 Home Office Interim Services Support for HOF based services

Tender description

Why the Work is Being Done A number of services require support cover for the short to medium term. Problem to Be Solved 7 services across the Home Office require support and ongoing development. These services are: UKVI Complaints; Biometric Residence Permit/Card; Firearms Licensing support; UKVI Tenancy; GRO Certificate Enquiries; Report Online Terrorist Material; and Landlords Checking Service. Pricing: we have indicated fixed price but T&M may be appropriate for some business change elements so the appropriate pricing mechanism will be selected for each statement of work. Security: While developing these services does not require a security clearance beyond BPSS, access to the production environment (and therefore all deployments) will only be able to be performed by someone with SC. Who Are the Users The users of the systems vary depending on the service in question. Early Market Engagement Work Already Done The services in question are all either in Live or Public Beta. Existing Team The supplier will be required to work with a project manager from one or more of the DDaT portfolios or functions within the Home Office. It may also be necessary for the supplier to interact with the Home Office business area that is responsible for the service. Current Phase Live Work Location Any UK/EU location. Access to development environments will be via VPN. Working Arrangments The supplier will be responsible for providing support for the services during the hours of 9am-5pm on weekdays (exc bank holidays). This will primarily performed on the supplier's premises, with occasional visits to Home Office sites for meetiings and service reviews. No expenses will be paid by the Home Office for these visits. Security Clearance BPSS will be required for any supplier staff who work on the services. There may be specific service/environments that require CTC clearance (these will be identified at a later date). Production environment access will require SC clearance. Additional T&Cs T&S policy Skills & Experience Experience of developing nodeJS applications Experience of designing and building applciations to a strict 12 factor app pattern Experience of designing, building and deploying using Kubernettes and Docker Knowledge of the Home Office Forms framework (or similar nodeJS forms frameworks) Experience of building/managing microservices architecture to a strict 12 factor app pattern Capabilities in user-centred design Weighting for Essential Skills and Experience is 24% Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Technical Expertise Flexibility in scaling down (to reduce services scope quickly) Support flexibility (ability to expand cover on specific services) Ability to deliver business change on demand Cultural Fit Criteria Seek to perform above any set SLAs (rather than just meeting them). Proactively support (identifying potential improvements/updates) and excellent responsiveness to business requests Demonstrate how data will be used to drive improvement. Payment Approach Fixed price Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 74% Cultural fit 6% Price 20% Questions from Suppliers Budget range