Workflow Optimisation - NHS Sandwell and West Birmingham

Tender description

NHS Sandwell and West Birmingham CCG, in line with the GP Forward View (GPFV), invites organisations with a track record of successful delivery of similar training schemes to submit proposals for the Provision of Training and Support to General Practice for the Clerical Management of Clinical Correspondence. SWB CCG wishes to see the following outcomes and benefits delivered to its member practices: Training/Delivery Model • All SWB CCG Practices will receive training enabling members of the clerical staff to support GPs and other clinical staff in clinical administration tasks. • The involvement of appropriate clinical governance & supervision within each practice will be clearly communicated by the training provider and agreed with SWB CCG before training is delivered. • The training will help delegates understand the importance of accurate Read / SNOWMED CT Coding and understanding medical terminology. • The practice will be provided with or supported to produce standard protocols for the handling of clinical correspondence utilising accurate recording of high quality data. • The practice will be supported to refine, through continuous improvement, the protocols developed. • The training received and the protocols developed will not lead to an increase in the MDU or MPS indemnity costs or invalidate said indemnity. • The readiness of each practice to be willing and able to change their working procedures in order to receive the benefits of this new approach will be assessed and training not undertaken if the benefits cannot be delivered.