Network maintenance and support service

Tender description

Leicestershire Police requires a network support and maintenance service to run for 2-years from 1.4.2018, with an option to extend on a one year plus one basis. Applicants must have current UK emergency service network support and maintenance experience. The network service comprises: 45 sites all within the East Midlands police region (Leicestershire & Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire). The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines; A primary rate remote access service for additional small sites, remote workers and third-party support; • E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking; • LAN and WAN QoS Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure. The required service: 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services; Ensuring sufficient spares and stock availability to meet the SLA; Fault and call management for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Initial network fault finding for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Network help desk and support service; • Network performance and health check service including the virtual infrastructures; • Design, supply and installation of network and cabling services; Network security; • Maintenance of network documentation.