Software package and information systems

Tender description

VISTA AR is a European funded project led by the University of Exeter that is working closely with 8 partners including Exeter Cathedral in the UK and Fougères Castle in France. The focus of the work is to develop an understanding of visitor experiences. Specifically the project aims to develop this understanding using Text Analytics (TA) to analyse visitor feedback collected from cultural heritage locations. VISTA AR is a European funded project led by the University of Exeter that is working closely with 8 partners including Exeter Cathedral in the UK and Fougères Castle in France. The focus of the work is to develop an understanding of visitor experiences. Specifically the project aims to develop this understanding using Text Analytics (TA) to analyse visitor feedback collected from cultural heritage locations. The use of advanced (TA) digital technologies will inform dimensions of experience quality within a Dashboard. These dimensions will subsequently be evaluated against visitor profiles (using demographic and psychographic data) provided by complimentary tools. The analysis of visitor experiences, as per the experience quality dimensions, will inform the design and development of devices to create new/enhance existing immersive visitor experiences. The project consortium is looking to engage with a software company that has a capability to develop a Software as a Service (SaaS) system that encapsulates advanced Natural Language Processing (NLP) algorithms to perform TA on visitor feedback data. The Text Analytics system will be developed to analyse both English and French visitor feedback. The TA software will reside on a cloud-based system at one of our partner sites and will be easily accessible and adaptable to the needs of a specific heritage location. The TA system will communicate with other tools (such as the Digital Profiling Tool) on the cloud. These tools will provide a corpus of textual input for subsequent analysis and visualisation by the TA system. The principal output of the system will be management reports for cultural heritage sites, on a periodic basis, that present experience quality dimensions and overall experiential outcomes. The visitor intelligence provided by the TA system (and other associated tools) will be used to continuously improve the value propositions made to different visitor groups and to inform service innovation. All responses to this PIN to be received via CTM no later than 15.3.2018 Midday. Suppliers that do not respond to this PIN will be able to express their interest in participating in any procurement opportunity that may result from the market research, by responding to any Contract Notice. Suppliers will suffer no prejudice for not participating in the university's market engagement. All tender activity will be conducted via CTM (University's e-Tendering portal), including all tender related correspondence.