Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)

Tender description

Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.