Expired contract

Network Management Contact Centre

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): Capita Plc
Value: GBP 52,361,000
Duration: 5 years
Topic: Call centre
Published: 13 February 2018
Source: ContractsFinder

Tender description

A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

Timeline

Completed: Award date1 August 2013
Completed: Award published13 February 2018
Current notice
Completed: Contract expiry date31 July 2018

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov