Expired contract

Network Management Contact Centre

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): Capita Plc
Value: £52,361,000
Duration: 5 years
Topic: Call centre
Published: 13 February 2018
Source: ContractsFinder

Tender description

A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

Timeline

Completed: Award date1 August 2013
Completed: Award published13 February 2018
Current notice
Completed: Contract expiry date31 July 2018

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov