Expired contract

Management and Administration of Cases Managed Off the Main System

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): SERCO LIMITED
Value: GBP 185,000,000
Duration: 7 years
Topic: Call centre
Published: 13 February 2018
Source: ContractsFinder

Tender description

Processing and management of services to customers whose case is off-system

Timeline

Completed: Award date31 January 2011
Completed: Contract expiry date31 December 2017
Completed: Award published13 February 2018
Current notice

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov