ECO Scheme Register Re-write

Tender description

Why the Work is Being Done Energy Companies Obligations (ECO) Register redevelopment objectives are: • Enable secure automated sharing of data between Ofgem and 12 Energy Suppliers through the Register • Increase capacity and functionality for ECO 3 • Ensure compliance with the regulations of the EU General Data Protection Regulation (GDPR) legislation • Enable processing efficiencies including: - Incorporate manual validation and processing into the ECO application; introducing related workflows - Provision of consolidated responses to supplier submissions which include all validation checks - Enable document sharing between Ofgem and suppliers from within the ECO application ; introducing document management where appropriate Problem to Be Solved The current ECO scheme is facing operational challenges which pose a significant risk to the business. The current ECO IT system is limited in its performance, scalability and features, as demonstrated by the fact that most measure processing is not automated, instead being executed offline in spreadsheets saved on SharePoint. The new ECO Register will improve the security and rigour of communication with Suppliers and deliver greater online assistance and services to them. The new ECO Register will also reduce the workload for Ofgem staff to manage the scheme by moving validation online and reducing current manual interventions. Who Are the Users Designated employees at the 12 largest energy suppliers in the UK and the ECO scheme operations team within Ofgem. Early Market Engagement N/A Work Already Done A Discovery phase has already been completed in collaboration with the business and a report produced on findings and suggested way forward. Existing Team In house team - 1 project manager, 1 business analyst, 1 technical architect, 2 developers. Current Phase Discovery Work Location Ofgem: 9 Millbank, London, SW1P 3GE. Ofgem will be moving to Canary Wharf, London in late March/early April 2018. Working Arrangments The team are required to be co-located with Ofgem's development team in London, Monday-Friday usual office hours. The project will follow the technology code of practice using agile methodology: daily stand-ups, sprint planning, sprints, demos, retrospectives, show and tells. The supplier will need to take a lead by being role model in agile ways of working, and invest time in knowledge sharing and coaching to increase the capability of the Ofgem development team. Security Clearance Baseline Personnel Security Standard clearance required. Additional T&Cs Ofgem shall have the right to terminate the Contract at any time, by giving 4 weeks written notice to the Supplier, and Ofgem’s liability thereto shall be for costs reasonably incurred by the Supplier up until the termination date. Suppliers must confirm acceptance of this term. In addition they should confirm that the day rates for each team member will remain fixed for each role for the duration of the contract term and any extension agreed. Skills & Experience show how they will deliver the ECO register rewrite using a multidisciplinary agile team. show how they will deliver the ECO register rewrite which meets Agile scrum techniques that meet GDS Service Standards. show they will use User research alongside analysis of existing research on the service to ensure good understanding of users and needs. demonstrate how they will deliver rapid development of prototypes created iteratively via user testing - based on Discovery findings to meet user needs (including assisted digital and accessible users) Demonstrable experience of database and web portal design and development, that led to improvements in one or more of: user engagement; user satisfaction; greater efficiencies; greater data security Nice to Haves provide demonstrable experience of managing the entire project lifecycle, including the planning, design, development and delivery of projects in line with Government Digital Service Standards https://www.gov.uk/service-manual/service-standard provide evidence of leading an agile team as well as coaching, mentoring and upskilling people in agile techniques and roles to build capability within existing teams. demonstrate ability to manage and proactively engage with complex internal stakeholder relationships to support digital transformation No. of Suppliers to Evaluate 5 Proposal Criteria Approach, methodology and estimated timeline– taking into account discovery findings, further user research and testing, GDS alpha assessment and planning for beta; Identification of risks, dependencies, and offered approaches to manage them; Approach to our existing technical architecture, legacy system and technical recommendations; How will the approach or solution meet user needs, including assisted digital and accessible users; Project team structure (with roles and responsibilities); Team availability and responsiveness; Skills and experience of the team; Value for money Cultural Fit Criteria Demonstrate your approach to engaging with internal senior stakeholders undergoing cultural change and how this will support project success. Demonstrate how you will work transparently, collaboratively and share your approach with the project team and seek actionable feedback. Demonstrate how you will take responsibility to challenge the status quo and stand up for your discipline whilst involving staff. Evidence of working with a government or organisation ; Evidence of working with clients with different levels of technical expertise. Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £500,000 to £750,000