Digital user researcher to assess impact of GOV.UK worldwide navigation changes

Tender description

Who Speclialist Work With The FCO's digital transformation unit is a small team, and on the digital side you'll be working primarily to the GOV.UK content editor, but also a product manager and consular digital lead. What Specialists Work On Plan and carry out user research with staff & customers for GOV.UK content, with a particular focus on impact of navigation changes including gov.uk/world pages in helping UK nationals abroad find what they need find and recruit research participants who are potential and past users of GOV.UK pages for UK nationals abroad Identify and prioritise user requirements for thiscontent and provide recommendations on any further changes to GOV.UK navigation. plan ongoing research that can be carried out by the project team after the contract has finished. test assumptions about users and the GOV.UK site answer specific questions about user needs Where the Work Takes Place Work will be done primarily in the FCO's London office in King Charles Street London. There is an expectation that field research will take place meaning that some work will be carried out off site. It is not expected that international travel will be required to support this research. Early Market Engagement User testing was conducted prior to launching the new navigation for a small selection of countries. Working Arrangements The individual will be expected to work to schedules set out by FCO and to participate in daily meetings to report on progress and next steps. Reporting research findings to a number of FCO forums will be required. Work Location Work will be done primarily in the FCO's London office in King Charles Street London. There is an expectation that field research will take place meaning that some work will be carried out off site. It is not expected that international travel will be required to support this research. Security Clearance FCO offices are secure buildings and ideally the specialist would have SC clearance. If they do not, the candidate will need to be accompanied within the building. Additional T&Cs Skills & Experience Demonstrable experience in planning and scoping user research (15%) Demonstrable experience in creating manageable user stories (5%) Demonstrable in locate, schedule and interview research participants (10%) Demonstrable experience in conducting remote research with international users (UK nationals based overseas) (10%) Demonstrable experience in creating a plan and methodology for ongoing research that can be implemented by a project team (10%) Demonstrable experience in identifying user needs which can easily be translated into recommendations where further technical changes are required (10%) Nice to Haves Demonstrate user research on GOV.UK Research for following a change to an existing website No. of Specialists to Evaluate 3 Cultural Fit Criteria Demonstrable experience of working with technical and non-technical staff to understand requirements (5%) Demonstrable experience of quickly joining teams and understanding their needs (5%) Demonstrable experience of experience working in an agile manner (5%) Demonstrable experience of performing user research with staff users (5%) Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £650 per day