Taxi services

Tender description

Procurement of a Framework for travel services for vulnerable children, young people and adults resident in the City of Westminster and The Royal Borough of Kensington and Chelsea. The Councils aim to assist in improving the lives of children, young people and vulnerable adults through the provision of safe, secure, consistent, suitable, reliable and communicative taxi transport services. The Councils require a number of providers that will deliver transport services using a range of vehicles with less than 8 seats including cars, black cabs, people-carriers and wheelchair-accessible vehicles. Passenger Assistants (PAs) will be required on some routes to provide support to Service Users who have additional needs. Journeys may be required on a regular or ad-hoc basis and are mostly within the 2 Boroughs and the surrounding areas, but some longer journeys will be required. Tenderers will not have to provide all categories of vehicles and/or PAs to be considered for inclusion in the Framework. For scheduled and regular taxi provision where consistency of driver, vehicle, and where required passenger assistant, is absolutely critical to the successful delivery of the service. Lot 2 specifies those occasions where the Councils need taxi provision on ad-hoc basis to transport a range of service users, often at short notice. Unlike Lot 1, Lot 2 does not require the provision of passenger assistants nor the same requirements in respect to mobilisation and consistency of driver or vehicle.