PHE Evaluation Discovery and a further programme of digital work

Tender description

Why the Work is Being Done The Evaluation project will support the standardisation of how PHE evaluates the digital health tools it develops and any external products the organisation might endorse in the future. There is a wealth of data and experience within PHE; in existent research; and, within PHE’s delivery partners that can be used much more effectively. The Evaluation project will identify which processes, standards and metrics are appropriate for the digital services it develops or procures, and enabling digital project and products to use these. Problem to Be Solved As an evidence-based organisation, PHE should only be supporting and developing digital public health interventions that can prove their effectiveness and demonstrate value. Despite an urgent demand for evidence-based digital products, there are no standard guidelines on what should be measured, how, or by whom. This presents barriers to greater adoption of digital health because of a lack of standard metrics on effectiveness, data management and value for money. The problem to be addressed by the Evaluation project is how to effectively use this knowledge / data to evaluate digital public health interventions. Who Are the Users The public who use the digital public health interventions. PHE staff including those working in health programs and digital. External agencies and consultants working on PHE digital projects. Early Market Engagement None Work Already Done Existing Team The work will be with the PHE Digital team, PHE staff more broadly and a national network of stakeholders Current Phase Discovery Work Location The work can be performed from any location, but it will be co-ordinated by staff in PHE’s London Offices. Working Arrangments Work may be carried out from multiple locations including the Supplier’s offices. Attendance at PHE Offices in London and in other locations around England will be required for meetings. Supplier staff are expected to be on-site at PHE locations sufficient to manage relationships with senior stakeholders; the exemplar project team and users; and, stakeholders and users in other organisations so that the outcomes of the project may be met Security Clearance Not required. Additional T&Cs None Skills & Experience E1) Recent and demonstrable experience in conducting the Discovery phase of projects relating to the use of digital solutions in the health sector E2) Recent and demonstrable experience of applying the principles of user centred design to the development of digital solutions. E3) Demonstrable experience of designing and/or assessing digital tools to attract and meet the needs of a diverse range of users. E4) Recent and demonstrable experience of working with organisations to change their way of working including introducing service design or user-centred design methodologies Nice to Haves N1) Recent and demonstrable engagement with public sector organisations, such as central and local government, particularly relating to public health. N2) Experience of working with a group of stakeholders including healthcare experts, healthcare providers, digital development teams, and the general public N3) Recent and demonstrable experience of working with interdisciplinary and cross disciplinarily project teams including clinical and research science project members N4) Recent and demonstrable engagement with hard to reach groups and/or users inclusion of users with limited digital skills N5) Recent and demonstrable experience of integrating insight from scientific disciplines such as health economics into the development of digital solutions No. of Suppliers to Evaluate 5 Proposal Criteria P1) Proposed approach to conducting the Discovery phase of a multidisciplinary public health project and capability to manage multiple projects. (max score 30) P2) Proposed approach to applying the principles user centred design and user insights to the development of digital solutions. (max score: 30) Cultural Fit Criteria The shortlisted suppliers will be invited to demonstrate cultural fit in in the following: C1) working within the constraints of public sector organisations including budgets, timescales and change (max score 6); C2) working with a range of stakeholders including ones that have little knowledge of agile or user-centred design (max score 6); and C3) work with stakeholders that are from a range of disciplines including science, technology and policy that have apparently opposing interpretations of project goals (max score 8), by way of presentation that outlines the suppliers approach to a brief scenario set out in the Request for Proposal. Suppliers may also summarise key points of their written proposal. Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range up to £60,000 (including vat) for each discovery phase