Financial and insurance services

Tender description

Post Office has awarded subcontracting elements of support services and banking activities including the development, production, implementation and operation of aspects related to end to end services for simple card based customer owned bank accounts, to accept payments primarily through the UK BACS payments system but also the Faster Payment service and to provide customer access to cash at ATMs and Post Office Limited personal teller outlets in the UK or via the use of payment cards. Services include but are not limited to: account opening (including new accounts), maintenance and operation of accounts (including dormant accounts and the take-on of an existing account base), associated card fulfilment, card acquiring, issuing and management, provision of contact centre, ATM services, secure communications, provision of management information and the appropriate investment of account balances and potentially the provision of payment cards. All Personal Data to be held and processed in the UK. NB this contract is awarded under PCR 2006 and this CAN has been drafted to comply with those requirements.