Hands on Project Manager to implement a Cloud Based Service Management Tool.

Tender description

Who Speclialist Work With Working with the Service Management team, including the Head of Service Management, Customer Support and Service Desk Managers. You will report into our IM&T Essentials Programme Manager and chair Project Boards. What Specialists Work On Plan and implement a cloud based Service Management tool (Marvel). Including but not limited to, facilitating workshops to agree configurations, undertake training needs analysis and creation and delivery of training and communications. Offer early life support and coaching. Where the Work Takes Place Based at Union St, London SE1 0LL, with occasional visits to other London offices. Early Market Engagement Working Arrangements Based on onsite in London, working with internal teams. Work Location Based at Union St, London SE1 0LL, with occasional visits to other London offices. Security Clearance Additional T&Cs Skills & Experience Minimum 5 years of Project Management experience Have implemented a Service Management tool Experience of cloud based systems Minimum 3 years Service Management/Delivery experience ITIL qualifications (above ITIL foundation) Formal Project Management qualification Nice to Haves Process Mapping experience experince of Training and coaching end users No. of Specialists to Evaluate 6 Cultural Fit Criteria Share knowledge and experience with other team members Work as a team with our organsiation and other suppliers Be transparent and collaborative when making decisions Have a no blame cultuyre and encourage people to learn from their mistakes Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £600