Digital and Digital Enabler Training

Tender description

Residents increasingly expect services to be accessible through on-line forms, applications and tools. Manager and staff need to consider the options for using digital solutions as part of their service delivery working closely with residents to ensure any change meets their needs. The skills we wish to develop include • importance and value of understanding the customer needs through community engagement • agreeing the right outcomes based on thorough analyses • processes and customer journey mapping • writing requirements that are clear and can be communicated to our internal IT team. • How to also engage with our residents and customers during implementation stages.