CP1500-17 Fixed Line Voice and Data Services

Tender description

Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services. DCC operates an internal voice/telephone network hosts about 7,000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming callsfrom the public for Council services, such as Devon Highways, Adult and Childrens Social Care and TradingStandards. This is also based on our Skype for Business infrastructure with the intelligent call routing providedby Netcall’s Liberty ContactCentre59R platform. The Netcall platform is also used for other smaller contact centres within the authority as well as providing ourcorporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carriedby three SIP trunks. Keywords: Voice, Data, Telephony, Network, Skype, VOIP