Technical computer support services

Tender description

The BEST encompasses 3 Secondary Academies, 4 Primary Academies and separate Nursery Provision. The Trust is growing and over the lifetime of the contract is expected to grow to 15 Academies. The Trust has a history of outsourcing its ICT services and now wishes to continue this model by letting a contract for an ICT Managed Service across both its existing estate and to include provision of any future Academies that join the Trust for a maximum 5-year period. The Trust requires a full suite of managed services for its Academies. This includes but is not limited to: Onsite staffing in each Academy based on 40 weeks per year, remote support, service management, service desk, additional hours in the holidays as necessary, remote updates and patching as necessary. Training and consultancy services - especially for new builds. Supply of equipment and software based on an agreed value for money model. A broadband service and associated filtering and security. The funding for Pixbrook Schools is from the EFSA and ring fenced for that project. The service may require TUPE from the existing supplier The service is for a maximum of 5 years