Taxi licensing applications discovery - fixing complexity, inefficiency and risk

Tender description

Following a successful bid to the Local Digital Fund, we are carrying out a discovery project to understand and explore the opportunities for scalable and open digital solutions within taxi licencing services and the potential benefits this may have at a local and national scale. We are seeking support from a supplier to deliver a discovery project by 22nd March 2019 to produce the following outputs: - User Research Report, to help us understand the problem. - Benefits case - Summary and recommendations - Agile and user research skills transfer This opportunity is published on the digital marketplace and can ONLY be accessed via: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/8589 Please note that all question regarding this project must be raised via the digital marketplace and not through the NEPO portal. Suppliers must be registered on the digital marketplace in order to access the opportunity. Keywords: Licencing, Taxi, Digital Solution