Software package and information systems

Tender description

Clwyd Alyn has embarked on a major change program and has identified that the current housing and contact management systems need to be replaced and that other systems and data flows are not meeting the needs of the business. As a result, alternative solutions or upgrades and improved integrations are required. Owing to the complex nature of the procurement and the discussions that are required the shape and detail of requirements and assessments the Competitive Dialogue Procedure is being used. Clwyd Alyn Housing Association invites proposals from bidders for the provision of business systems and related services. This tender process is being conducted through competitive dialogue in accordance with the competitive dialogue procedure as set out under EU Directive(s) and the UK Public Contracts Regulations 2015; Clwyd Alyn is the contracting body for the purposes of this procurement. Clwyd Alyn operates across 7 counties and manages more than 6 000 homes, serving a wide range of housing needs. Clwyd Alyn has embarked on a major change program and has identified that the current housing and contact management systems need to be replaced and that other systems and data flows are not meeting the needs of the business. As a result, alternative solutions or upgrades and improved integrations are required. Owing to the complex nature of the procurement and the discussions that are required the shape and detail of requirements and assessments the competitive dialogue procedure is being used. This will enable requirements and potential solutions to be better understood and refined as the procurement continues through the Competitive Dialogue ITPD stages. The current position, in relation to the replacement and review of systems, can be summarised as follows Replace: — Universal Housing, — Contact Manager and EDRM. Review/Integrate/Replace? — Mobile Working, — Kypera, — Promaster, — MAVIS, — RAM. Improve: — performance and management reporting, — complaints and residents self-service, — data coherence. Review integration — property development.