Information technology services

Tender description

Newcastle City Council are looking to modernise their current provision of telephony within their Contact Centre and back office. The Council intends to complete a procurement exercise in 2019 but would like to invite interested parties to demonstrate and discuss their products to help inform our specification in readiness for a new tender opportunity. Please note this procurement exercise will be published via the CCS Network Services Framework (RM 1045) Lot 5, therefore only organisations on this pre-approved list are invited to take part at this time. Supplier engagement Newcastle City Council are looking to modernise their current provision of telephony within their Contact Centre and back office. The Council intends to complete a procurement exercise in 2019 but would like to invite interested parties to demonstrate and discuss their products to help inform our specification in readiness for a new tender opportunity. Please note this procurement exercise will be published via the CCS Network Services Framework (RM 1045) Lot 5, therefore only organisations on this pre-approved list are invited to take part at this time.