Industry specific software package

Tender description

The scope of this contract is for the following: — supply and support for the delivery of software to the two data centres and 136 operational PCs and training PCs across the the national network, — provision of training support in the use of the software, — provision of continued technical and training support. HM Coastguard operates within a single National Network environment. The service consists of the National Maritime Operations Centre (NMOC), in Fareham, Hampshire, supported by nine smaller Coastguard Operations Centres (CGOC), distributed around the UK coastline. This network is able to share workload freely between stations, allowing for workload to be flexed to meet Operational demand, ensuring a resilient and flexible service able to meet the challenges of the Modern Coastguard service. The Coastguard operates in a secure “Blue Light” wide area network, hosted by paired data centres in the NMOC and at CGOC Aberdeen. All core operational functions undertaken by the Coastguard are hosted in this environment and can be run from any of the CGOCs or the NMOC itself. The NMOC forms the hub of the Coastguards network, hosting an Operations room, the Maritime training capability, one of the Coastguards two data centres and the Aeronautical Rescue Coordination Centre (ARCC). This contract will be for the provision of the replacement software to support the activities of the two data centres and 136 operational PCs and training PCs across the national network. In addition, there is a requirement for ongoing training and technical support in the use of the software.