Health and social work services

Tender description

The development, hosting and maintenance of an online Library of Information and Services (LIS (Lot 1) and the remote support to ensure access for all residents (Lot 2). This must include information and advice on regulated, non-regulated, community and voluntary services in Lincolnshire, to support residents to understand: — how care and support services work locally, — the range of wellbeing, social networks and care and support options that are available locally, — how they can access care and support services. The purpose of the library of information and services is to support residents, services users and their families, and carers to understand how care and support services work locally, the range of options available, and how they can access care and support services. The contract is split into 2 lots. Lot 1 is to provide a web-based library of information and a searchable directory of regulated, non-regulated, community and voluntary services in Lincolnshire. Lot 2 is to provide remote support via telephone, email and live chat/messaging, enabling residents to access information with support from trained advisors. The purpose of the library of information and services is to support residents, services users and their families, and carers to understand how care and support services work locally, the range of options available, and how they can access care and support services. The contract is split into 2 lots. Lot 1 is to provide a web-based library of information and a searchable directory of regulated, non-regulated, community and voluntary services in Lincolnshire. Lot 2 is to provide remote support via telephone, email and live chat/messaging, enabling residents to access information with support from trained advisors.