Software package and information systems

Tender description

Derbyshire County Council would like to hear from suppliers willing to share information about their approach to providing a Claims Management System with Associated Services. The Council is looking into procurement options for an intuitive System to support the delivery of claims management. The Soft market testing document is available to download for completion by interested organisations who register on the Council's electronic tendering system at www.eastmidstenders.org This soft market testing exercise is advertised on www.sourcederbyshire.co.uk "This is a soft market testing exercise". Derbyshire County Council would like to hear from suppliers willing to share information about their approach to providing a Claims Management System with Associated Services. The Council is looking into procurement options for an intuitive System to support the delivery of claims management. Key features may include: — ability to generate, store and manage documentation, for example, templates and notes, whether its created within the System, Microsoft Office Suite or has the ability to integrate with the Council’s current EDRM system, — ability to automatically assign each new claim to the correct insurance policy determined by the incident date and claim type, — record incidents in addition to claims, — create Workflows based on the type of claim with varying timescales and where necessary, synchronisation to the Claims Portal, — ability to send sensitive data by email to external email addresses, — full Reserve history tracking via reporting and also visible on the Reserve history page, to include dates the changes were made and detailing changes to the Reserve figures, — ability to assign authorisation limits to Users, for example, maximum offer level set at 1 500 GBP, — ability for System Administrator to create mandatory fields, — functionality to set up multiple Clients within the System, for example, handle claims on behalf of other authorities; — automatic alert to System Administrator when overdue items exist in User Workflows, — pop up alerts when same/similar claimant/accident location/dates are input to avoid duplicate claims and highlight potential fraud, — generate notifications, for example: administrative alerts and claim Reserve warnings, — search parameters, for example: full financial history, payment type, dates, amounts and payee, — claims dash board for Workflows showing assigned tasks and automatic reminders for work due or overdue, — spell check and data validation on input fields, — ability to create claims Triangulations, — ability to accurately record Long-tail Claim settlements over the correct policy years throughout the period of exposure, — time Lag tracking over the lifespan of a claim, for example, lifetime of a claim from date open to closure, the date a claim is received to date of admission or repudiation of claim etc., — the ability to automatically redact pertinent documents, — export records or reports to Microsoft Word, Excel, PDF and other formats, — full audit trails of User activity, — time Recording functionality to charge internal or external Clients for time spent on individual claims, — a comprehensive reporting suite, which includes a set of standard reports and the ability to easily create bespoke reports, for example, trend analysis and Risk Modelling, — migration of existing data, — system training, — implementation (to include project management), — account Management, — support and Maintenance, and — integration to other Council systems. Suppliers that are interested in responding need to register on the Council’s electronic tendering system to download documentation by 5:00 pm on 26.2.2018 and submit a response by 11:00 am on 1.3.2018.