Noticing System

Tender description

Why the Work is Being Done CCS is responsible for providing an e-notice service to public sector organisations to enable them to meet their legal and policy obligations. Transition of the service to the new arrangements needs to be complete by the end of October 2018. The current service will continue with some enhancement to meet future user needs. In addition, a new service on the same platform will be required to support a significant number of new notice types. Development and testing of the new service needs to be complete by September 2018 to facilitate onboarding of users by the end of March 2019. Problem to Be Solved Users need to find notices published by public sector organisations on current and new services in a straightforward and transparent manner via online search, dashboards and data outputs. For both services, data input and output will be via a web user interface, XML, csv and JSON upload/download, inbound API and imports from third party systems, and SAML based authentication. Publishers need to be able to manage their notices. Registration of users will be via a pre-existing system (LAMP based). The new service will be deployed to a dedicated environment for extensive user testing. Both services require hosting and support. Who Are the Users As a Public Sector user, I need to publish and manage a range of e-notices (by web, API or upload) to meet my legal and policy obligations. As a Private Sector user, I need to be able to search for, view and set up alerts for notices published by public sector users. As a Data user, I need to be able to access search and download the notice data for re-use (by web user interface, XML, csv and JSON outbound API). As the service owner I need reliable secure systems, compliant with the Government Digital Standards and comprehensive management information. Early Market Engagement Work Already Done The current service has been developed over the last 12 months, will need to be migrated as-is and then is then expected to only require maintenance over the next 18 months. Some discovery work has been done which outlines requirements and potential delivery models. A comprehensive legal analysis of the additional notices required for the new service has been completed. In addition, a logical analysis of the requirements shows that the number of notices can be rationalised. The discovery documentation and analysis will be made available to the successful Supplier. Existing Team The CCS team consists of a policy delivery team based in Norwich and a Digital Services Team based in London. The Digital Services Team comprises a dedicated Delivery Manager, Product Manager, User Researcher and Business Analyst. The supplier will be required to work alongside both existing teams. Current Phase Discovery Work Location Norwich / London Working Arrangments It is anticipated that day-to-day contact will be via telephone and/or email, as required. Daily stand-ups and weekly meetings will be required, conducted via teleconference or Google hangout. The supplier will need to visit Crown Commercial Service offices for meetings, as agreed and some co-located working may be required. Travel costs should be included in the overall rate. CCS will provide the backlog of development work that will be agreed on a per sprint basis as a Statement of Work against given estimates. Some discovery work may also be required and can be included in the SOW. Security Clearance The delivery partner’s personnel should have Security Clearance or be willing to undergo Security Clearance. Evidence of existing clearance will be requested at the proposal stage and the selected supplier is expected to hold or have applied for CTC level clearance by the commencement start date of this work. Additional T&Cs Skills & Experience Evidence experience of delivering services and solutions in the public sector of similar size and complexity (4%) Two years experience of working on agile projects as part of a multidisciplinary team, as outlined in the Government Service Design Manual and Digital Service Standard. (2%) Two years experience of architecting and developing scalable services using public cloud technologies, service-oriented architecture, microservices, security and integration (4%) Two years experience of database development, document storage and processing.(3%) Two years experience of defining and structuring a Minimum Viable Product (MVP) (4%) Two years experience of hosting and supporting ‘live’ operational services while implementing new functions (3%) Two years experience of developing, web user interfaces, with APIs, JSON and XML interfaces for input and output of data (4%) Two years experience of successful onboarding of data publishers using APIs, JSON and XML interfaces for input and output of data. (4%) Two years experience of prototyping and testing with users and stakeholders. (2%) Two years experience of combining user research, service design and developer expertise. (3%) Two years experience of delivering solutions which take into account the varying needs of different user groups, including those with low IT literacy or accessibility needs (1%) Two years experience of transferring knowledge to internal staff (1%) Nice to Haves Experience and understanding of public sector e-noticing platforms or similar. (3%) Two years experience of user experience (UX) design (1%) Experience and understanding of Open Data principles. (1%) No. of Suppliers to Evaluate 5 Proposal Criteria Understanding of requirements and policy goals (3%) How the approach or solution meets user needs (3%) Proposed technical solution - how you will approach delivering a minimum viable product to meet project aims (3%) Timeframes - estimated time for the work to be undertaken (3%) Team structure, covering product, infrastructure setup and maintenance, ongoing prototyping and design, software delivery and content (3%) How they've identified risks and dependencies and offered approaches to manage them (3%) How value for money will be delivered (2%) Cultural Fit Criteria Experience of successful collaborative working as part of a mixed supplier-client delivery team sharing knowledge within the team. (3%) Experience delivering in an open, collaborate, agile way according to the principles outlined in the Government Service Design Manual. (3%) Experience of working with clients / team members with low technical expertise (2%) Demonstrate simplicity (e.g. do less but better, explaining complex issues in a clear, simple way, break down and prioritise complex issues) (2%) Presentation (10%) Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range the total contract value is expected to be up to £4m