Collection agency services

Tender description

The Authority is looking for Contractors to be awarded to a multi-lot Framework as Providers of Debt Collection Services. The Framework is to be used by the Authority to help in the recovery of debt in challenging jurisdictions. In order for the Authority to ensure the Providers awarded can provide the services across the widest geographical area, the Framework is divided into seven (7) Lots that cover different regions. It is the intention of the Authority to award a single Provider to each Lot. There is one (1) Specification of Requirements that covers all Lots and then individual Specifications that apply to each individual Lot. Tenderers are invited to bid for one, some or all of the Lots. The Tenders for each Lot will be evaluated independently and Framework Agreements awarded under each Lot. In the event, a Tenderer is appointed as a Provider to more than one (1) Lot, a single Agreement will be entered into with that Tenderer for the Lots they have been awarded as Provider to. Lot 1 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the Americas & Caribbean Region. Lot 2 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the Asia and Pacific Region (excluding South Asia). Lot 3 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the Emerging Europe Region. Lot 4 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the Middle East and North Africa Region. Lot 5 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the South Asia Region. Lot 6 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the Sub-Saharan Africa Region. Lot 7 is to provide Debt Collection Services as described in the Specification of Requirements of the ITT in countries in the West Europe Region.