Sport England Website and Consolidation

Tender description

Why the Work is Being Done We want to create a new look and feel for the Sport England website that better reflects Sport England as an organisation, that works better for users, has functionality that makes it easier to find content and is more visually engaging. We also, as part of phase 2 of this project, want to look at consolidating some of our other 24 websites onto our main Sport England website where practical and best for the user experience. Further details can be found here: https://www.dropbox.com/s/x5846ec3ectkduk/Sport%20England%20Website%20%26%20redevelopment%20ITT%20-%20addendum%20FINAL.pdf?dl=0 Problem to Be Solved www.sportengland.org has become bloated with content and no longer reflects Sport England as it is today. Content is hard to find and the user experience can therefore be poor, with a navigation that doesn’t help the user. We need a cleaner, more visually engaging website that meets the needs of the varied people who come to us. We also want to address the fragmentation of our digital assets, by creating a website that has the functionality to take on some of the 24 other sites we own, as part of a phase 2 consolidation exercise. Who Are the Users The Sport England website has a mix of users. They include people looking for funding, who will want to find out what funding streams are available/open and how they can apply. It also includes people within organisations such as local authorities looking to access our research or tools to help them with their own projects. They’ll need to be able to easily navigate through the rich and sometimes data-heavy information we have. Other visitors will be looking for guidance, for example around planning applications, or simple trying to understand what we do, how and why. Early Market Engagement Work Already Done An analytics project was carried out in the first quarter of 2018 to better understand user engagement with the Sport England website, flow of traffic etc. This will be shared with the appointed supplier. It focused on a summary of top website pages, top site sections, top entrance pages and peak traffic times. Further analysis focused on user interaction with the homepage, funding section and research section. An analysis of the most commonly used search terms was also carried out. Existing Team The supplier will be working most closely with Sport England’s head of editorial and content, who will be heading up an organisational project team for this project, as well as feeding back to the organisation’s other key stakeholders (such as our executive). The supplier will be required to work with the supplier who currently hosts and maintains the Sport England, Be Inspired, This Girl Can, Evaluation Framework and Partner Extranet sites, as part of a transition process. Current Phase Not started Work Location 21 Bloomsbury Street, London, WC1B 3HF Working Arrangments The supplier will need to understand Sport England as an organisation, and get under the skin of the types of people who come to us, the information we have and our overall digital presence. We’d therefore like to meet and have a good working relationship with the key people who’ll be working on this project and helping us through the key phases – including discovery and testing. There should be face to face conversations where necessary and possible, particularly as we’re scoping out key phases and looking at potential solutions. Security Clearance Additional T&Cs In addition to the standard DOS terms and conditions, the supplier will also be required to sign up to the Sport England Data Processing Agreement Skills & Experience Have extensive experience redesigning/redeveloping large, information-rich websites (both business to business and business to consumer) that are agile and adaptable Have extensive experience carrying out user research and testing for websites that informs the service design approach. Be able to demonstrate a clear understanding of accessibility. The supplier should be familiar with accessibility guidance set out in the GDS service manual Have experience creating websites fully optimised for all devices. Provide an example of approach to how this is achieved and any key considerations. Be able to be able to provide support to Azure hosting. Have the ability to provide an enterprise grade content management system. Has the technical capability and know-how to embed SEO good practice into the website redevelopment project. Follow the principles set out in the Security Policy Framework and Security Classification Policy Have access to the correct technical infrastructure to support the hosting and maintenance of the following websites: www.sportengland.org, www.beinspireduk.org, www.thisgirlcan.co.uk, net.sportengland.org and evaluationframework.sportengland.org Host these websites on a single content management system, which could involve supporting the migration of content onto a new CMS: www.sportengland.org, www.beinspireduk.org, www.thisgirlcan.co.uk, net.sportengland.org and evaluationframework.sportengland.org Provide a website hosting and maintenance customer support service at least five days a week, at least 9am-5pm, with a dedicated account manager. Have worked to the Digital Service Standard’s 18 criteria in a previous project(s), and can evidence successful technical solutions as a result. Have experience in consolidating multiple websites belonging to a single organisation, with differing technical requirements and audiences. Demonstrate the ability to support and ensure Sport England’s compliance with the GDPR and associated national legislation. Have adequate technical and organisational measures for protecting personal data in place, and any personal data processed on behalf of Sport England must be processed within the European Economic Area. Nice to Haves Ensure consideration is given to the use of open source as part of this website redevelopment project, and publishing the code openly. Build technology that uses open standards where possible to ensure it works and communicates with other technology, and can easily be upgraded and expanded Evidence working with the Government Digital Service as part of a wider digital project. Provide customer support as part of the hosting and maintenance element of the contract outside normal working hours and at weekends. Provide a priority system support centre that can rectify website issues as and when they arise. Provide evidence of having worked to develop and/or maintain government or public sector digital assets. No. of Suppliers to Evaluate 7 Proposal Criteria Technical solution and systems in place Approach and methodology How the approach or solution meets our objectives/goals How the approach or solution meets user needs How the supplier has identified risks and dependencies and offered approaches to manage them Estimated time frames for the work Value for money Cultural Fit Criteria Work as a team with our organisation, fully immersing your organisation into ours to understand structure, objectives, challenges etc. Work collaboratively with our organisation to offer solutions to complex challenges, explaining these in layman’s-terms. Share knowledge and experience with staff at Sport England. Provide honest and expert feedback to the client. Payment Approach Fixed price Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range costs are broken down into three phases. phase one is for the redevelopment of the sport england website, and includes discovery, user testing, wireframes, testing, design, build, seo and implementation. budget: £100,000. phase 2 is for the hosting and maintenance of this site plus be inspired, this girl can, evaluation framework and partner extranet. budget for up to two years: £160,000-£180,000. phase three is for the consolidation of some of our external-facing websites (up to 10). budget: £80,000-£110,000. total budget across the three phases for two years: £340,000-£390,000.