PROVISION OF DIRECT ACCESS ADULT HEARING SERVICE

Tender description

This is a call for competition. NHS Herefordshire Clinical Commissioning Group (CCG), NHS Redditch and Bromsgrove CCG, NHS South Worcestershire CCG and NHS Wyre Forest CCG (Worcestershire CCGs) are re-commissioning their Direct Access Adult Hearing service. The pan-Worcestershire and Herefordshire Direct Access Adult Hearing Service is to provide an innovative and comprehensive patient-centred Integrated Hearing Service across Worcestershire and Herefordshire areas for non-complex audiology (55 plus years) within community-based settings under a local framework. The Commissioners wish to receive responses to the Invitation to Tender (ITT) from suitably qualified and experienced Providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability) to provide the range of services required. The Provider must ensure services are appropriate to local needs, access and convenience are important aspects of a patient-centred service, but it is also vital that the services are appropriate and responsive to the needs of the local population. The aim is to provide a comprehensive patient-centred direct access adult hearing service for age related hearing loss in line with national guidance and local requirements. The purpose of the Adult Hearing Service is to ensure:  Equitable access to high and consistent quality care for all patients using the service  A safe hearing service for patients that conforms to a recognised quality assurance tool e.g. the Improving Quality in Physiological Diagnostic Services Self-Assessment and Improvement Tool (IQIPS-SAIT) and is working towards IQIPS accreditation. The service must also recognise published clinical guidelines/good practice (as set out in Appendix 2)  Provide assessment and intervention for patients in accordance to the acceptance/exclusion criteria detailed within this specification. Please see service specification for further detail. The contract duration will be for a period of 2 years with a possible extension of one year. Applicants are also invited to confirm as part of the tender which CCG areas of Worcestershire and Herefordshire they wish to deliver the service from. The service will be commissioned via an open procurement process advertised to all providers which is proportionate to the value and complexity of the service and contract. The ITT will be live on the 4th December 2018 on M&L CSU Bravo portal (see below) and it will have a deadline for submissions of 12:00 on the 10th January 2019. Clarifications may be asked during the procurement process up to a week before the ITT deadline, i.e. the deadline for submitting clarification questions on the tender is 17:00 3rd January 2019. Interested providers are guided to the MLCSU eProcurement portal Bravo at https://mlcsu.bravosolution.co.uk to register their interest and gain access to this procurement's documents and more specific information.Please see next page for instr