Developing Hackney Works service to support advertisement of opportunities and online applications

Tender description

Why the Work is Being Done Hackney Works launched its digital service in April 2018. Since then, the number of clients using the service has increased by 48%, and continues to grow. The success of the digital service so far means we want to invest in its continued improvement Problem to Be Solved The current live system contains core functionality and delivers an end-to-end digital service. The service: - advisers notify their clients who then express their interest in training and/or opportunities. - provides personalised information, advice, guidance to users - notifies users through the journey via email /SMS - enables advisers and clients to create a shared action plan to set out and monitor progress. This phase will provide additional components to improve service: -Driving footfall to opportunities -Enabling clients to directly apply for vacancies -Improve efficiency and value for money (enable Employer Engagement team to manage vacancies and applications more effectively) Who Are the Users As the Employment and Skills team, we need to promote all opportunities to members of the public in order to receive sufficient submissions to fill the opportunities. As a Hackney Works adviser I need a simple submission process to submit my client for opportunities. As a candidate I need a simple application process to apply for opportunities. As the Employer Engagement team, we need to see key management information in order to manage and improve operations. As a job seeker I need a homepage that is easy to navigate to find the information I need. Early Market Engagement Work Already Done The Discovery phase was run in-house, the MVP and Phase 1 were built in partnership with FutureGov. The software (https://github.com/wearefuturegov/ways-into-work) is open source to enable any agency to understand the current functionality and the supporting documentation provided. The final show and tell document below explains what was achieved: https://drive.google.com/file/d/0B1W9YIrmGUThREt4OHMtUS1jQjRFUEh0Y1FtSmlZYnBjZ2E0/view?usp=sharing Existing Team 2 lead Ways into Work advisors, supported by the team manager and empowered service manager 1 ICT project manager Current Phase Live Work Location Hackney Service Centre, 1 Hillman Street, E8 1DY and the Hackney Works hub in Woodberry Down Working Arrangments We would prefer a team onsite for 3 days a week, most weeks in order to engage with ICT and Hackney Works colleagues and build broader engagement with the style of working (eg through show and tells). This would include spending time at the Hackney Works Hubs as well as time on the main campus. Security Clearance Additional T&Cs Skills & Experience Have experience of developing a similar employment opportunities service Have knowledge of user needs for the service Have experience of working to the GDS service design manual Combine user research, service design and developer expertise Work to user-centered, iterative, Agile principles Have experience designing services for a wide range of digital skills and confidence Consume from and present to Hackney’s new API layer Understand how to meet the needs of a diverse range of users Nice to Haves Be prepared to share risk and/or reward with the council if the service is attractive to other authorities Employ an apprentice who is a resident in the Borough Promote user-centred design and Agile across the Council No. of Suppliers to Evaluate 3 Proposal Criteria Promote user-centred design and Agile across the Council How the approach or solution meets user needs How the approach or solution meets our goal How they’ve identified risks and dependencies and offered approaches to manage them Team structure, including skills, experiences and relevance of individuals Clarity of approach Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Share knowledge and experience with team members and the wider service Work openly Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment. Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 7% Price 33% Questions from Suppliers Budget range £20 - £25,000