Communication and multimedia software package

Tender description

Golding Homes require contact centre upgrade and telephony system replacement. Golding Homes are transforming the way that they work and deliver services. As part of this strategy, there is a critical requirement to upgrade our current Enghouse Contact Centre solution and enable key new features. Additionally, replace our current 5 year old Cisco UCS telephony system with a next generation cloud platform that can integrate with Office 365. This unified communication tender defines the combined delivery of these 2 solutions. Through this investment, Golding would become an agile business, enhance its business continuity capabilities and enrich both staff and customer experiences.