Call centre
Details
- Supplier(s)
- Victim Support
- Value
- GBP 2,025,000
- Duration
- 2 years
- Topic
- Call centre
- Published
- 4 December 2018
- Source
- TedNotices
Tender description
Contract for the provision of a victim help centre: The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months. The police and crime commissioner for North Wales currently provide support for victims of crime within a hub called the “Victim Help Centre” (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The service is currently provided by an external supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019. The closing date: 2:00 p.m. on 12.10.2018. This contract will be open for use by the police and crime commissioner for Gwent and/or Gwent Police throughout the contract period should they require. Contract for the provision of a victim help centre: The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months. The police and crime commissioner for North Wales currently provide support for victims of crime within a hub called the “Victim Help Centre” (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The service is currently provided by an external supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019. The closing date: 2:00 p.m. on 12.10.2018. This contract will be open for use by the police and crime commissioner for Gwent and/or Gwent Police throughout the contract period should they require.
Timeline
- Completed: Award published4 December 2018Current notice
- Completed: Award date4 December 2018
- Completed: Contract expiry date23 November 2020
About the buyer
North Wales Fire and Rescue Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
- 85000000 · Health and social work services
- 85320000 · Social services
- 85323000 · Community health services
- 98000000 · Other community, social and personal services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-wales-fire-and-rescue-service.gov |
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