IT services: consulting, software development, Internet and support

Tender description

Southern Water will contract with a minimum of two Resellers, for the purchase of Software, Hardware and associated Services. This activity will seek to develop a Framework Agreement to cover the following: — hardware reseller services (quotation to hardware delivery), — management of hardware maintenance and support renewals, — software reseller Services (quotation to software delivery), — management of software license, maintenance and support renewals, — hardware and software disposals service, — provision of standard hardware. The estimated release of the tender is January 2019, when additional information will be provided. Southern Water is looking at the opportunity to streamline its supply base for IT Hardware and tactical Software procurement. This activity will seek to develop a Framework Agreement to cover the following: — hardware reseller services (quotation to hardware delivery) — management of hardware maintenance and support renewals — software reseller Services (quotation to software delivery) — management of software license, maintenance and support renewals — hardware and software disposals service — provision of standard hardware: —— end user computing hardware – ad-hoc purchases (e.g. keyboards, monitors) and periodic desktop refresh projects —— data center hardware – ad-hoc purchases (e.g.: routers, switches), major capital requirements (e.g. servers, storage, hyper-converged infrastructure), and related services such as installation —— mobile telephony devices – ad-hoc purchases (e.g.: mobile handsets, car-kits) and periodic mobile device refresh projects. Where appropriate, Suppliers will be required to provide sufficient warranties and support for products provided under this Framework. Key requirements will include: value-for-money of reseller services, including access to special bid pricing; seamless supply provision; speed and accuracy of delivery; issue resolution; OEM relationships and accreditations; capability to execute projects and provide added-value services. Southern Water intends to appoint a minimum of two resellers as a result of this ITT, with work being awarded on the basis of the best value for money offered by appointed resellers for specific requirements. The estimated release of the tender is January 2019, when additional information will be provided. The framework will have no committed monetary value. Individual requirements will be competed between the successful service providers, as they arise, and awarded to the reseller that provides the best overall value for money.