Direct Access Echocardiography services for the Western locality of Devon and Eastern loaclity of Kernow.

Tender description

NHS Northern, Eastern and Western Devon CCG and NHS Kernow CCG are looking to procure services for Direct Access Echocardiography. The aim of the service is to aid early diagnostics and avoid the need for unnecessary referral to secondary care, or to support the shift of activity in to a primary care setting. Objectives: • To provide high quality diagnostic tests which can be used as part of elective care pathways • To provide the test and relay the outcomes within an agreed timescale • To provide appointments for patients which offer choice and flexibility The Provider will provide an excellent patient experience during all parts of the process. In order to measure this, Providers should have in place robust mechanisms for collecting Patient feedback using approaches that reflect the diverse nature of their Patient population. This should include as a minimum, a Patient satisfaction survey, and one real time feedback mechanism. There must be a sound process for receiving and dealing with suggestions, compliments and complaints.