Collection agency services

Tender description

The City of Edinburgh Council has put in place a contract to carry out effective diligence services and debt recovery in the pursuit of: Council Tax, Non-Domestic Rates (including on behalf of Midlothian Council), Sundry Debt Invoices, Housing Benefit Overpayments, Council Tenant Rent Arrears, Parking Penalty Charge Notices/Bus Lane Charge Notices, Service of Court Documents and Business Improvement Districts. The City of Edinburgh Council is seeking to secure the services of an external contractor to carry out effective diligence services and debt recovery in the pursuit of: Council Tax (including water and sewerage charges), Non-Domestic Rates (including on behalf of Midlothian Council. This work is not guaranteed), Sundry Debt invoices, Housing Benefit Overpayments, Council Tenant Rent Arrears, Parking Penalty Charge Notices/Bus Lane Charge Notices, Service of Court documents and Business Improvement Districts. The successful Tenderer of Lot 2 will have the ability to investigate and initiate recovery action from customers with a history of non-payment and will receive cases from the Council where the collection and recovery efforts of the Lot 1. Provider have been unsuccessful following the placement period of 90 days.