Out of Hours Telecare

Tender description

Regenda Homes is seeking to appoint a Service Provider to provide, monitor, manage and operate an Out of Hours Alarm Receiving Service (Service) and which performance will be managed and monitored by the Regenda Homes Independent Living Team. The Service will be available to Service Users living within Regenda Homes properties. There are approximately 960 Service Users across the Regenda Group who are in receipt of an Out of Hours Alarm Receiving Service with approximately 1700 calls (incoming and outgoing) made each month via the current service. These calls include log in/log off calls from the Scheme Managers. The demand for Out of Hours Alarm Receiving Service is expected to continue to grow year on year. These services are recognised by central and local government and health and social care partnerships as being vital in achieving key national objectives including earlier hospital discharge, reduction in hospital admissions and an increase in the number of people remaining in their own homes.